11/5/2026 Billing Process Error

Good afternoon, Town of Bowling Green Utility Customers, We sincerely apologize for the confusion and inconvenience caused by an error in our utility billing process yesterday. Due to a processing issue, the billing amount and due date were posted incorrectly on all customer accounts. We have worked with our software vendor to resolve the issue; however, the incorrect billing information may still be visible through our online billing system. incorrect information may still appear online until noon on Friday, November 6, 2026. Please disregard the amounts and due dates currently displayed online. Please be assured that our billing practices have not changed. The Town of Bowling Green will continue to issue utility bills on a bi-monthly basis. In the meantime, we kindly ask that you disregard any billing amounts or due dates currently displayed online until the corrections have been completed. We understand that this error may have caused concern or frustration, and we sincerely regret any inconvenience it may have created. Thank you for your patience, understanding, and continued trust as we work to ensure your account information is accurate. Sincerely,Town of Bowling Green